Terms and Conditions
Effective Date: 14 August 2024
Welcome to IATQB Merch.
These Terms and Conditions ("Terms") govern your use of our website [https://IATQBMerch.com] and the purchase of products from our site. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
1. General
1.1
Use of the Website: By using this website, you represent and warrant that you are at least 18 years old or visiting with the permission of a parent or guardian.
1.2
Modification: We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.
2. Products and Orders
2.1
Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that the product descriptions, colours, or other content available on the website are accurate, complete, reliable, current, or error-free.
2.2
Pricing: All prices are listed in GBP and are subject to change without notice. We reserve the right to modify prices, discontinue products, or correct pricing errors at any time.
2.3
Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or issues identified by our fraud prevention system.
2.4
Payment: Payment must be made at the time of order. We accept the following payment methods: Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and other methods accepted by Stripe payment. All transactions are processed securely. To view Stripes policies, please check out there policies by clicking here: https://stripe.com/gb/privacy
3. Shipping and Delivery
3.1
Shipping: We ship to addresses within the UK via RM 48 as standard. If you wish for items to be sent outside of the UK or via another shipping company, then please email us at [email protected]. Shipping costs and delivery times vary depending on the destination and demand on the RM at the time of ordering.
3.2
Delivery: Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the shipping carrier or customs clearance processes.
3.3
Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.
4. Returns and Refunds
Please refer to our Returns and Refunds policy further down on this page, for detailed information on returns, exchanges, and refunds.
5. Intellectual Property
5.1
Ownership: All content on this website, including text, graphics, logos, images, and software, is the property of both IATQB and IATQB Merch or its content suppliers and is protected by intellectual property laws.
5.2
License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.
6. Limitation of Liability
6.1
Disclaimer: The website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted or error-free.
6.2
Liability: To the fullest extent permitted by law, IATQB Merch shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the website or the purchase of any products.
7. Indemnification
You agree to indemnify, defend, and hold harmless IATQB Merch and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the website or your violation of these Terms.
8. Governing Law
These Terms and your use of the website shall be governed by and construed in accordance with the laws of England, without regard to its conflict of law principles.
9. Contact Us
If you have any questions about these Terms, please contact us at:
Email: [email protected]
Address: 35 Canalside View, Swinton, S645SD
By using our website and services, you agree to the terms of these Terms and Conditions.
Privacy Policy
Effective Date: 14 August 2024
IATQB Merch ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://IATQBMerch.com], purchase our products, or interact with us. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
Personal Information
We may collect the following personal information from you:
Name
Email address
Mailing address
Phone number
Payment information (credit/debit card details)
Order history and preferences
Non-Personal Information
We may collect non-personal information such as:
Browser type and version
Operating system
IP address
Referring website
Pages you viewed on our site
Time and date of your visit
The time spent on those pages
2. How We Use Your Information
We use the information we collect for various purposes, including:
Processing your orders and transactions
Communicating with you about your orders, enquiries, and other requests
Providing customer support
Sending you promotional emails and newsletters (you can opt-out at any time)
Improving our website, products, and services
Analysing website usage and trends to enhance user experience
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and email delivery.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
Access: You have the right to request a copy of the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete information.
Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.
Objection: You have the right to object to our processing of your personal information.
Restriction: You have the right to request that we restrict the processing of your personal information.
Portability: You have the right to request the transfer of your personal information to another organisation.
To exercise these rights, please contact us at [email protected]
.
6. Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address: 35 Canalside View, Swinton, S645SD
By using our website and services, you agree to the terms of this Privacy Policy.
Returns Policy
IATQB Merch Returns Policy Effective Date: 14 August 2024
Thank you for shopping at IATQB Merch. We strive to provide the best quality products and customer service.
If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Time Frame: You have 14 calendar days from the date you received your item to initiate a return request. Once the return is authorised, you have an additional 14 days for us to receive the returned product, totalling 28 days from the original receipt of the item.
2. Condition of Items: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Proof of Purchase: Please provide your order number when initiating a return.
4. Return Process :
Initiate Return: Email us at [email protected] to request a return.
Receive Confirmation: Wait for a confirmation email with return instructions and the return address.
Send Item: Once you receive confirmation, send the item to the address provided.
5. Refund or Exchange :We offer both refunds and exchanges for returned items. You can choose to receive a refund to your original method of payment or an exchange for another item.
6. Exceptions: Please note that we do not accept returns on personalised orders unless your item has arrived faulty or not as described. This is as per your legal rights under the Consumer Rights Act 2015.
7. Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is faulty. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. If the item arrives in a different condition to that evidenced at the time of initiating the request, we will not refund you the cost of the goods and you will need to take this matter up with the shipping company directly. We will assist you in this matter by providing photographs of packaging and/or the received item depending on what you have are asked to provide.
8. Restocking Fee: There is no restocking fee for returns.
9. Damaged or Defective Goods: If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue. We will ask for either a video or photograph of the damage or defect and may ask for the item to be returned (this will initially be at your expense, however, if we process the refund, we will also refund you the return postage as per RM tracked 48 prices at the time of the return or the price you paid to return the item – which ever is the cheapest. We will also ask you to provide proof of postage so that we can see the price of postage paid. If it is identified that the damage or defect has not been our fault, we will not refund this postage but can return the item to you at your expense.)
If you have any questions about our returns policy, please contact us at [email protected].
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